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Delivery

At GreenCycleHub.com, we select partners who understand the requirements of European and British cyclists. Although we are an independent comparison site, we pay close attention to the logistics of the brands we list.

1. Local stocks in Europe and the UK

Most brands featured on our site (such as Shengmilo, Engwe, or ADO) understand the importance of responsiveness. They generally have their own warehouses located in the European Union (Germany, Poland, Spain, etc.) and the United Kingdom.

  • Fast lead times: When a product is marked "EU Stock", delivery times are generally very short (often between 3 and 7 working days).

  • Recommended verification: As stocks fluctuate rapidly, we strongly advise our users to check local availability directly on the brand's official website at the time of finalizing the purchase.

2. Customs and VAT: No unpleasant surprises

This is one of the most frequent questions, and here is the general rule for the brands we have selected:

  • Shipping from Europe/UK: If the bike is shipped from a European warehouse to an EU country, or from a UK warehouse to the UK, the price displayed on the official website is generally VAT included.

  • Customs duties: In the vast majority of cases, the customer pays neither customs duties nor additional import fees. Brands handle these formalities in advance via their local warehouses.

Note: Always check the order summary before payment to ensure that the "Duty Free" or "Tax Included" option is mentioned by the merchant.

3. Order Tracking

As soon as your order is shipped by the partner brand:

  1. You will receive a confirmation email from them.

  2. A tracking number will be provided to you (usually via UPS, DHL, or DPD).

  3. You will be able to track the progress of your new electric bike in real time to your home.

4. Delivery Responsibility

GreenCycleHub.com does not intervene in the logistics process. As a comparison site, we are not responsible for transport delays, damaged packages, or address errors.

If you have any questions about your delivery, your sole point of contact is the customer service of the brand where you made your purchase. They have direct access to the carriers to assist you.