After-sales service for Chinese e-bikes: how does it work in Europe? (Complete guide 2026)
Chinese brands… but with a European presence
Today, most brands on the market — such as Engwe, ADO E-Bike, Fiido, Samebike, Shengmilo, Hitway, Tenways, Lankeleisi, GUNAI, Euybike, Urlife, Hidoes, Coswheel, Akez or Randride — have made a significant effort:
✔ Warehouses in Europe (Poland, Germany, Spain…)
✔ Local spare parts stock
✔ Fast delivery (3 to 7 days on average)
✔ Customer support tailored to the European market
? Result: we are far from the direct order from China with no follow-up" model.
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